Forum Discussion

Redfly's avatar
Redfly
Joining in
3 years ago

CS2400 error

I've had an issue with BBC1 and BBC2 for weeks. An App not accessible error appears with a CS2400 error. I habe tried restarting the box. I have also contacted virgin and was given a 5 day resolution...
Redfly's avatar
Redfly
Joining in
3 years ago

This issue has still not be resolved for anyone wondering.

John_GS's avatar
John_GS
Icon for Forum Team rankForum Team
3 years ago

Hi Redfly 

Apologies, this is something we're continuing working on fixing asap.

Best wishes.

  • Doudar's avatar
    Doudar
    Fibre optic
    3 years ago
    Still happening, was seeing this error every 30 seconds or so on Tuesday this week. Made watching any BBC programs impossible. Now it's back to 2 or 3 each evening.
    • Paulina_Z's avatar
      Paulina_Z
      Forum Team (Retired)
      3 years ago

      Hi Doudar,

      Apologies that this issue is impacting you as well. Our team is still working on resolving this issue. 

      We do apologise that this is still ongoing. We'll update the thread as soon as we have an update on this.

      Thank you.

      • woltoncarr's avatar
        woltoncarr
        On our wavelength
        3 years ago

        This CS2400 error shows on my BBC channels now. I phoned up and was told it would be fixed 25 May. That deadline has expired and still get the error. Needs resolving

  • Pattypickle1's avatar
    Pattypickle1
    Settling in
    2 years ago

    Any fix ? Now November 2023 and j have this trying to access Netflix app. Thank you 

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 years ago

      Hello Pattypickle1.

      Thanks for your first post and welcome to our Community.
      Sorry to hear you are having an issue with viewing Netflix.

      The error code CS2400 would indicate a loose connection.

      Are you able to view other channels okay?
      If so, I'd like to take a look into this for you.
      If you don't mind, I will need to send you a private message to pass security. 
      If you can check the Logo top right of your screen that would be great. 
      Regards     
      Gareth_L