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CS2000 Error Fault Code

HollyStables
Joining in

Hello,

Noticed that on our virgin 360 box we haven’t been able to pause/rewind live TV and keep getting channel failed CS2000 code. Also our recordings are failing and when trying to delete any recordings they don’t seem to stay deleted! 

Done some research on this forum and seems to be an hard drive issue.

We have tried everything, factory resets but still doesn’t work so must be a hard drive issue.

Any help would be appreciated as it’s annoying myself and my partner when we’re paying for a service and not being able to fully use it. Thank you. 

1 ACCEPTED SOLUTION

Accepted Solutions

roy247
Superstar

Assuming you can watch apps to rule out a network connection problem because the 360 relies on a connection to Virgin's servers then it does sound like a hard drive problem.

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

See where this Helpful Answer was posted

2 REPLIES 2

roy247
Superstar

Assuming you can watch apps to rule out a network connection problem because the 360 relies on a connection to Virgin's servers then it does sound like a hard drive problem.

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

Ashleigh_C
Forum Team
Forum Team

Hi there @HollyStables 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are facing this issue with your service and thank you so much to roy247 for their help so far. 

I have taken a look and I do think it would be best we get an engineer out to take a look into this with you. I'm going to pop you a private message so we can arrange this. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.