Bring back TIVO!

[Planetcandyflos]

Forced to 'upgrade' to 360 just over a month ago and it is diabolical. I'd read reviews and put off upgrade for as long as possible, in the hope the awfulness would have been outweighed by continued improvements but it hasn't and its truly awful. No stop feature, no auto record of channel it was on, poor user interface, slow sluggish unresponsive system, just a massive step back so the system is as bad as customer service. Roll on October 2025 and I can leave this ridiculous contract 

[Mr_K]

Hopefully they"ll listen, but they seem more interested in conning others with the word 'upgrade'. If you change your mind when you've seen the reality, tough luck...

13,000 customers lost in the last quarter,  wonder why?

[jonandmarkuk]

Unfortunately I agree. The TV360 is missing so many of the TiVo features. As the V6 boxes age they will be replaced by TV360 so virgin can save licencing fees for the TiVo platform. I had hoped that the TV360 would be much better and I've yet to see any revolutionary new features being added. I don't see the point of the posts about updates when all that they have done is added an extra icon or changed the colour of something.

[japitts]

---

@Planetcandyflos wrote:

Forced to 'upgrade' to 360 just over a month ago and it is diabolical

---

There are only very limited circumstances where a conversion to TV360 is compulsory, and even those are not "forced" as you put it. Specifically, where you are being offered a new package where elements are exclusive to TV360 - it would need to include Disney+ or Paramount+ subscriptions. Otherwise, a migration is totally voluntary.

In what circumstances do you feel you were forced to convert?

[HavencroftKev]

I disagree with the slow and sluggish part of the original post. 

The other points I can accept, although it's all personal preference. 

[japitts]

---

@jonandmarkuk wrote:

As the V6 boxes age they will be replaced by TV360

---

Faulty equipment will be replaced like-for-like.

[nodrogd]

---

@jonandmarkuk wrote:

Unfortunately I agree. The TV360 is missing so many of the TiVo features. As the V6 boxes age they will be replaced by TV360 so virgin can save licencing fees for the TiVo platform. I had hoped that the TV360 would be much better and I've yet to see any revolutionary new features being added. I don't see the point of the posts about updates when all that they have done is added an extra icon or changed the colour of something.

---

As has been said on many occasions, the Horizon TV platform is developed & run by VMs parent company, who use it in numerous other cable operations in the rest of Europe. It is a streaming centric platform that is built around cloud recording & is now in its 5th generation. Because of current broadcaster restrictions in the UK which necessitates local hard disk use, many customers are not aware it has a server driven system at its core. This causes lots of problems with modifications, as the boxes play far less of a role in the recordings side than they used too. Also there are several features that are TiVO patented & are not transferable to Horizon.

As time moves on & VM moves away from traditional broadcast cable services to IPTV, one of two things will happen. Either VM will move to a cloud recording format (which obviously means new broadcaster agreements), or the ability to record will be lost, meaning a reliance on catch-up services as the only option on Pay TV services.

[Matthew_ML]

Hey Planetcandyflos, thank you for reaching out and I am so sorry to hear you are not enjoying our new 360 box.

We will take all feedback on board, we are always improving our products.

I am sorry to say but there isn't a way to convert you back to a TIVO back. 

We hope you do enjoy using this in the near future.