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Apps sign out and lost recordings

roberts263
Joining in

Hi all,

I’ve been facing an issue with my Virgin Media TV box 360, installed about 3 years ago. Every few weeks, I encounter an error message saying something like “it has not been possible” and instructing me to restart the box. Although restarting resolves the immediate issue, it leads to two recurring problems:

Firstly, all of my apps (like Netflix and BBC iPlayer) are signed out, and I have to log in again. Secondly, and more frustratingly, all my recordings are deleted after the restart.

Has anyone experienced a similar problem or found a solution? Any advice would be greatly appreciated!

Thanks in advance.

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi @roberts263 

Similar posts to yours indicate a hard drive problem.

Do you have any problems if you pause a live TV program for a few minutes and then press play?  If the playback from there stutters then it would confirm a hard drive issue as it's the same as recording  a program.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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