Forum Discussion

rikimuk's avatar
rikimuk
On our wavelength
11 months ago

Apps keep signing out

My v360 box has started making me sign in to iPlayer every time I try and use it and the channel 4 app plays the adverts then when it should start the show it comes up with an error saying something ...
Sabrina_B's avatar
Sabrina_B
Forum Team
11 months ago

Hi rikimuk 👋.

Thanks for reaching back out to us, apologies you are having issues with a couple of the apps on your TV box. Could you please advise us of the errors you are getting, does it also happen on the one box or multiple?

Please let us know. 

Sabrina

  • rikimuk's avatar
    rikimuk
    On our wavelength
    11 months ago

    So resetting my box seems to have sorted it for now but I lost all my recordings so for now ok but not sure if the box is on the way out 

    • roy247's avatar
      roy247
      Superstar
      11 months ago

      If you used the keep recordings option and they got deleted then you need a replacement box.