360 upgrade looks the same?

[emma831]

Hi. I’ve received my 360 remote today and followed the onscreen upgrade instructions. 
it states it’s completed as the upgrade app is no longer showing however nothing has changed? 
Am I missing something? The remote works, the my shows recordings have been deleted. The original remote still works too!

I am confused and am going round in circles reading all the articles. 
Any help appreciated.

[roy247]

If your box has been updated to 360 then using the 360 remote press the Home button and go to Settings, Info and the Software version should be either 5.13 or 5.14 which is currently being rolled out.

You could also try using the voice control to see if that works.

What looks the same ?

[emma831]

I will check the software version you’ve mentioned so thanks for that. 
voice control doesn’t seem to work.

All the menus look the same as the TiVo version.

I saw you can have more than one profile but that doesn’t seem to show.

I will check the software version tomorrow and let you know how I get on

Thanks for your reply 

[roy247]

If you have updated to 360 software your TV guide should look something like the picture below,

[emma831]

 definitely doesn’t look like that.

I will have another look at it again tonight after work

[japitts]

---

@emma831 wrote:

 definitely doesn’t look like that.

---

Your box is running TiVo-software, and is thus still a V6.

The photo posted previously, is of the TV360 TV guide.

[emma831]

Thank you all - it’s now working!

The origin remote had batteries in still, I think it may have been confusing the box 😊 all upgraded and working

Thanks again !

[Matthew_ML]

Glad to hear this emma831, if you need anything in the future do let us know.