Forum Discussion

JMcA21's avatar
JMcA21
On our wavelength
3 years ago
Solved

360 signing out of Apps

Hey everyone,

Recently upgraded to 360 from v6 & everytime I have to sign in to all the apps (netflix, prime. Iplayer etc). Does 360 not keep you signed in? Really annoying more than anything! 

  • Huckster's avatar
    Huckster
    3 years ago

    I signed into all apps yesterday and turned off power to the box overnight.  Just turned on the box this evening and the apps stayed being signed in to.

    Thought I would try this, as sometimes VM processes software updates to boxes overnight.  

    So will continue switching off the power to the box overnight, rather than leave to go on standby.

     

     

  • roy247's avatar
    roy247
    Hero
    3 years ago

    Are you turning the box off at the plug or is it set to Eco start, if it's set to Eco start set it to Fast start or Active start and leave it switched on at the plug and see how you go.

     

    • JMcA21's avatar
      JMcA21
      On our wavelength
      3 years ago

      Thanks for replying - Never switch off at the plug or the back & it's on Active start. 

      • roy247's avatar
        roy247
        Hero
        3 years ago

        Have you tried rebooting the box by turning the power off and on with either the switch on the back of the box or at the plug to see if that make any difference.

        If that doesn't work you could try a factory reset.

        It's only a partial system reset and not a complete factory reset. You are given 2 options,

        Keep Recordings
        Format Disk

        Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

         

  • Elaine101's avatar
    Elaine101
    Joining in
    2 years ago

    This is exactly the problem I am having now, so several months later than your post, Virgin have clearly not resolved the problem. I have tried rebooting with no joy and even if I want to watch anything on playback I have to log into the app for whatever channel I am watching. Virgin tells me this is normal when clearly it isn’t, and they also tell me I have to pay to escape my contract but I don’t see why when they’re not honouring their side of it by providing a faulty service and lying about it. Did you ever resolve your issue

    • JMcA21's avatar
      JMcA21
      On our wavelength
      2 years ago

      Hi,

      No, wasn't resolved but recent updates have meant the recordings haven't been deleted, but I do still have to sign in to apps. Think a new box is required but don't have the time to call them & then wait for an engineer! So I'm just struggling thru at the moment. Check to see if any updates are available for your box, otherwise you'll need an engineer. Sorry! 

      • Akua_A's avatar
        Akua_A
        Forum Team
        2 years ago

        Hi JMcA21,

        Sorry, to hear your issue is still ongoing. To get look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,

         

  • BillRawles's avatar
    BillRawles
    Tuning in
    2 years ago

    My 360 box has been doing this since yesterday. Really annoying, netflix and BBC logged out both days. Our box has been fully powered down every night since the price of electricity went mental as it really is a hungry device and this will not be changing. Any solutions?

    • JMcA21's avatar
      JMcA21
      On our wavelength
      2 years ago

      Hey, I put up with this for 6 months & in the end the only solution was a new box. Call the Faults Team & get an engineer out. 

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      2 years ago

      Hi BillRawles,

      Thank you fort reaching out to us in our community and welcome back, sorry to hear you are facing issues with your 360 box signing out of Apps.

      By turning your box off each night you may not be getting the needed updates to the box, have you also checked our Service Status to make sure there are no area faults which may be causing this?

      Regards

      Paul.
       

  • DAP-Smith's avatar
    DAP-Smith
    Joining in
    2 years ago

    I too am suffering form being signed out of apps, and having to constantly resign in.

    Has a satisfactory answer been found yet???????

    • JMcA21's avatar
      JMcA21
      On our wavelength
      2 years ago

      In the end it was a new Box that was required, as recordings kept being lost as well.  If you can, book an engineer ASAP. 

      • Carley_S's avatar
        Carley_S
        Forum Team
        2 years ago

        Glad to hear that a new set top box resolved your issue JMcA21 

         

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).