360 order upgrade failure

[waspfan]

I have received a new TV 360 mini box and 2 remotes after contacting customer support as it failed via the upgrade option on the V6 box originally.

I have gone to my main V6 box and pressed 360 upgrade now app as instructed and I get an error message error TM4/19/10-1-200000 and no other options other than to continue. I have restarted my box a number of times and get the same result. The webpage that you are directed to just asks you to message them which also seems to go nowhere.

I have now been on hold for 45 mins with technical support who then hung up.

Interestingly my contract is due up in less than 2 months so this is making my decision to drop Virgin and move potentially easier!

[waspfan]

Exciting latest update, managed to get through on web messaging to support. They sent a signal update or something which has now rendered my V6 box unable to connect with a 7400 and a M63 error. So their suggestion is an engineer to come out on Monday PM! Ok, so I'll just not watch the Euros final at home with my kids. Sweet.

I think Virgin will not be receiving much more money from me in the future

[newapollo]

Hi @waspfan 

Is your TVGo app still working?  If so you can access the majority of the TV channels through that. If you have a computer/laptop you may also be able to connect that to your TV via an ethernet cable and access full screen TV via the TVGo web app. https://virgintvgo.virginmedia.com/en.html 

You should also be able to do the same with the BBC iPlayer and ITVX using either a browser or the apps.

[BlueLou]

They’ve applied the 360 codes to your account, someone just needs to kick off the migration for you now. 
if you call in they just need to follow the Information Center (IC) flows for the M63 error. 

[Matthew_ML]

Hey waspfan, thank you for reaching out and I am so sorry to hear about this.

Let me send you a DM to see what has gone on.