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360 mini sound but no picture

Joining in

Hi All,

Lost picture on the 360 mini box last week, but still plays sound.

Restarted box and the welcome splash still comes up but screen goes blank afterwards and no menus come up either.

Tried a different HDMI with no success.



Forum Team (Retired)
Forum Team (Retired)

Hi there Jeffgrant,

Thanks for your post and welcome to the community.

Many apologies for the issues faced with the TV service, just so we can investigate this matter further I've dropped you a PM.

The message will appear within the purple envelope icon.



Forum Team (Retired)
Forum Team (Retired)

Thanks for your cooperation over PM Jeffgrant,

The appointment has now been booked for you.

As advised previously you can reschedule if needs be via MyVM.

Let us know how it goes!

All the best,


On our wavelength

Hi Kain. We have just got the same problem happen. Did same things. Another devuce input via scart has picture on TV. Tried another hdmi lead to second TV hdmi. Restarted mini box got splash screen and then sound but still no picture. How did previous person resolve their issue?


Hi Marcho 👋 welcome back to the community! Thanks for joining this thread and letting us know you are having some issues with your Mini-box. 

It looks like you have been back in touch with us regarding this issue since posting, and we have been able to offer further support. Please let us know if you are still needing help and we will be happy to assist! 

Thanks for your patience in the meantime. 

Wishing you all the best. 🌞