360 error TS2/2/10337 Technical glitch when accessing Apps>Subscriptions

[Robeff1]

I installed my TV360 box today, and when I've gone into Apps>Subscriptions to open SkySports+, I get an error message. In the top right, there is an error code which is, TS2/2/10337 and a message which says "Oops, there's been a technical glitch. Please try again later or head to [QR code] my.virginmedia.com and sign in to your My Virgin Media account to manage your entertainment subscriptions."

I've done that, and there's no option to manage my subscriptions. SkySports+ was the only reason I took the upgrade. I've searched for the error code, with no success. Any ideas?

[Ashleigh_C]

Hi there @Robeff1 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced an issue with your service and thank you again for posting. I would like to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[BlueLou]

If you're a Sky Sports subscriber then just tune to a Sky Sports channel (but not News, Mix or Racing) and press the red button to watch Sky Sports+.  It's not an app.