360 box

[shamick59]

I am supposed to be able to switch my VB on via my iPad so I can watch programmes I’ve recorded in another but I can’t. I just get message saying I’m not on the same home network. I’m now in the same room and get same message. I have to turn box on with remote or box and then I can watch in my iPad?

[1701-e]

If you are on the same wi-fi network okay, then check that the 360 is on fast or active start and not on eco start (system - standby power consumption settings)

[Daniel_Et]

Hi @shamick59, thank you for your post.

We're sorry to hear about the problem you're having 😔

Have you tried following the advice provided by @1701-e? If so, has it resolved the matter?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[shamick59]

sorry. I can’t find the relevant response you refer to so no nothing has changed 

[Megan_L]

Hi Shamick59, 

Thanks for coming back to us about this, please make sure your box is set up correctly below - 

• Make sure your iPad is on the same WIFI network as your Virgin Media box. 
• Make sure your box is set up Fast/Active Start and not Evo Start.
• Reinstall the TV Control App on your iPad to make sure the app is working correctly.
• Delete cache and cookies within the app. 

Let us know if this helps.

Meg