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360 box

shamick59
Dialled in

I am supposed to be able to switch my VB on via my iPad so I can watch programmes I’ve recorded in another but I can’t. I just get message saying I’m not on the same home network. I’m now in the same room and get same message. I have to turn box on with remote or box and then I can watch in my iPad?

4 REPLIES 4

1701-e
Superfast

If you are on the same wi-fi network okay, then check that the 360 is on fast or active start and not on eco start (system - standby power consumption settings)

Daniel_Et
Forum Team
Forum Team

Hi @shamick59, thank you for your post.

We're sorry to hear about the problem you're having 😔

Have you tried following the advice provided by @1701-e? If so, has it resolved the matter?

Please pop back to us at your earliest convenience.

Regards,
Daniel

sorry. I can’t find the relevant response you refer to so no nothing has changed 

Hi Shamick59, 

Thanks for coming back to us about this, please make sure your box is set up correctly below - 

  • Make sure your iPad is on the same WIFI network as your Virgin Media box. 
  • Make sure your box is set up Fast/Active Start and not Evo Start.
  • Reinstall the TV Control App on your iPad to make sure the app is working correctly.
  • Delete cache and cookies within the app. 

Let us know if this helps.

Meg