360 box recording - no sound, starts part way through

[fwilson84]

I’m having issue with recordings on my 360 box. 
The first one is whenever I select “watch” (even where it offers “watch from start” and I select that), the recording starts part way through. It can be 5 minutes in, half way through, the end of the recording. It seems random. It actually playing from the start is definitely the exception. 

The other issue is it never plays with sound at the first attempt (even on the very odd occasion it actually plays from the start). It takes coming out of the recording and starting it again multiple times to get it to play sound.

Any ideas?

[Vikki_M]

Hi fwilson84

Thanks for your post and welcome to our community.

We're very sorry to hear you're having issues with your recordings.

If you haven't done so already, could you please reboot the set top box and hub and ensure all connections are secure.

Please pop back to us when you can.