360 box error messages

[Stacyleah]

Is anyone else having problems with there 360 box ??? Can't watch on demand, nothing will record, can't watch things that have been recorded and no apps working. Error messages everytime. Been told its a fault with the box that is nation wife. Just wondering if anyone else having the same problem????

[newapollo]

Hi Stacyleah 

I've moved your post from the tech chatter forum to the 360 forum. Forum staff don't tend to check the natter/chatter forums as they are more for non VM connected posts.

There don't to be any posts in the 360 forum suggesting a widespread/nationwide issue with 360 boxes.

The errors you are describing are normally due to a lack of an internet connection.

Is your broadband working OK?  How is your 360 connected to the internet?

What are the actual error codes and messages you are seeing?

For example CS9994 There's an issue with the broadband connection

You might be able to resolve the issue by following the instructions in the online help for error codes

https://www.virginmedia.com/help/check/tv-error-codes 

Have you used the /check-services/   function? You can also a run a test on your equipment from there. 

If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

[roy247]

If you can watch live TV OK and it's everything else that requires a network connection then it definitely points towards your network connection, is your mobile or tablet working with your hub / network.

[Stacyleah]

Error codes CS2400, CS2318, CS217. I've ran a scan from the app and getting told there are TV issues affecting your service. I've done everything it says. Checked connections, rebooted box and router. Nothing helps. I have a TIVo box in the bedroom and on demand works on that and it still records. The only other I have noticed is my smart TV in bedroom says it connected to the router but the apps won't load. And not that good with tech so if you have any ideas I would be grateful. There is a button on the router think it says WAPs would pressing that make a difference 

[Stacyleah]

I think it's connected through the cables but am not sure 

[Stacyleah]

Live TV works. Phones and tablet connect to the the router no problem. It started with Netflix error codes, then Disney error codes, to on demand error codes then box not recording saying there is a fault. Anything that was recorded can't watch with error codes and know when you pause TV it doesn't start from where paused it takes you to where the programme is in real time 

[newapollo]

Which actual boxes do you have?

tivo boxes can't be run on the same account as TV360 boxes as they are different operating systems and thus incompatable.

Did you used to have V6 boxes which run on the tivo operating system, and switch to TV360?

Error codes beginning CS only relate to TV360 boxes.and Stream (Flex) boxes.

EDIT: You've just added another post saying, 'you pause TV it doesn't start from where paused it takes you to where the programme is in real time'

This suggests that your box might have a hard drive issue as pausing and then playing a program is the same as recording. You might need the box to be swapped out.

Please try the following:-

Go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

Keep Recordings
Format Disk

Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

[Stacyleah]

It says on the system menu that's its connected to your Hub via VM with numbers after it. Diagnostics saying it is connected with ticks from box to hub to Internet to media servers

[Stacyleah]

I have the same remote as the TV 360 box 

[Stacyleah]

My old TIVO box in livingroom just changed to a  360 box as it was faulty. I have a TIVO box in another toom