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360 box, all recordings suddenly deleted

On our wavelength

Hi, I woke up a few days ago to see my Virgin 360 box(V6 box with 360 software update) had suddenly lost all recordings and all scheduled recordings.

I've checked all my settings to make sure there wasn't any auto deleting happening and have tried a factory reset, neither of which appear to have helped.

I've read through the community at similar issues people are having and it seems as though it's a faulty box that needs to be replaced. Unfortunately I don't have the time to sort this out via the phone, so could a community staff member kindly get back to me when you see this so we can apparnge a replacement box.

Many thanks,



Forum Team
Forum Team

Hello rw004d1934.

Thanks for your post. 
Sorry to hear about the issue with your 360 box.
This would sadly need a box swap.

With you being busy we are more than happy to get this sorted out for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great.