360 Upgrade FAILURE

[jw1949]

I received an email from VM today suggesting I should upgrade my V6 box to the 360 software to access additional functionality. I followed the instructions to order the upgrade - the ordering failed with the message TM3/15/10-0-100155 & presented a web address to access for help.  This displayed an “apology” message with a link to LIVE CHAT.   Needless to say, the link does not work.

This is, once again, extremely frustrating. Why is is that whenever one tries to contact VM or to do anything at all online on the VM site, one is faced with an inexplicable error and then has to waste even more time navigating more systems that do not work.  I cannot bear to phone VM for help as that is usually an even more disastrous expedition.

Please can someone intervene & possibly help with this ???

[jw1949]

Hello again, after messaging with Gareth on the forum, he resolved the issue at the VM side & ordered the new remotes which arrived Thursday 11th.  At the 3rd attempt on Saturday, we managed to upgrade both of the V6 boxes & are now getting used the the rather different 360 setup. Thanks to all on the forum team who assisted with this - we got there in the end. 
Jack. 

[k0zmic]

Having the same issues, upgrade confirmed last week, remotes arrived, then the error message outlined on the earlier pages and then M63 error

[Matthew_ML]

Hey K0zmic, thank you reaching out and I am so sorry to hear about this.

Can I just check did the upgrade try and go through again or are you still getting this error?

Do let us know.

[Drrjparkes99]

I have this same problem. Can someone help me?

[Gareth_L]

Hello Drrjparkes99,

Thanks for your first post and welcome to our community.
Sorry to hear you're having the same issue with the 360 upgrade.
I'd like to investigate this for you if you still need assistance.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L