paying off my handset loan i took out with Virgin now that im on o2

[Swainzor]

I am having issues paying off my handset loan i took out with Virgin. O2 are saying that they can't help, and directing me to Virgin, and Virgin are also claiming they can't help. The numbers that were included in my credit agreement are no longer online. 

I'd like to pay off my handset loan so that I can upgrade now, without the additional monthly payment.

Can anyone help please?

[Daniel_Et]

Hi @Swainzor 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the issues you've been having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[davidcass]

Hi.. Please help.. I am having the same issue.  I have been passed from pillar to post.  

I have 2 handset loans with Virgin.

[Gareth_L]

Hello davidcass.

Thanks for joining this thread, we can help from here and save you from being passed to any more pillars or posts.

We will need to send you a private message to take some details first though.

If you can check your logo at the top right of your screen that would be great. 
Gareth_L