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Phone bill

Abbey3
Joining in
  • Rang today due to my  bill asked to have a manger ring me back as I was very un happy with vigan media and the way it was all done and was told no that only way a manager will ring you is if the problem wasn't solved I said I wasn't happy and would like for a manager to ring me  anyone know how I do it 
  • There is so much more the this but thats the main part 
3 REPLIES 3

Cardiffman282
Super solver

It will never happen. Instead raise a formal complaint in writing. Link is below. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

enlli
Very Insightful Person
Very Insightful Person

If Virgin operate like O2 then a formal complaint can take weeks ( around 8 in O2s case) during which customer services won't take any further action

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
Forum Team
Forum Team

Hi there @Abbey3 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue and thank you so much again for posting. We would love to be able to help resolve this issue for you, our agents would first try to help themselves before raising to a manager as they may be able to help resolve this for you without the need to wait to speak to a manager. 

Can I ask what the problem with the bill was? We would love to help here if we can?