Pay remainder of my mobile contract

[Lillie29]

I have been trying to contact Virgin over 5 days spending approx 6 hours trying to get through to them.. when I finally go through to someone on WhatsApp they said they were unable to help and gave me another number which I tried and was met with a pre recorded message saying this number is unavailable.. 

I am unable to access my virgin account despite trying desktop and varies search engines and trying to change my password. 

I would just like to know how much is remaining on my contract and if I can pay the remainder and leave virgin media! 

[pedlar1]

Probably easier to contact the CEO  at virgin media via email

Go straight to the top and explain problems ! VM are in top three worst customer service British Gas, O2, VM.

Hope this helps.

[pedlar1]

Did give you email for lutz.schueler but monitored out sozz. Look at www.ceoemail.com

[Lillie29]

Thank you 

[Vikki_M]

Hi Lillie29

Thanks for your post and welcome to our community. 

If you're referring to a mobile handset loan, the team can be reach on 0345 234 0753.

Is this the number you called?

They can discuss the remaining balance and take a payment. 

They do have limited opening hours, however, please do call between 9am and 3pm Monday to Friday. 

If you have any further questions, please pop back to us and we'd be happy to help. 

[thornaby]

Thanks for the phone number. I was looking into my own balance as cannot find agreement. 

Rang the number and got info within a couple of minutes.

[Vikki_M]

Hi thornaby,

We're happy to hear the team were helpful :).

If you have any further questions, please pop back to us and we'd be happy to help. 

Take care.