Missed payment

[Riley14]

 

Hiya, I was wondering if the message I got from virgin media was real or a scam, it’s regarding a missed payment. The message is asking me to pay over a link it’s sent. 

thank you 

[Ashleigh_C]

Hi there @Riley14 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry for any confusion caused by this message, this does appear to be a legitimate message but let me pop you a private message and we can double check the account. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.