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Missed payment Text

ME16
Joining in

4 weeks ago

Screenshot_20240919_231914_Messages.jpg

  • Hi, I was wondering if this message from virgin media is genuine or a scam, it’s regarding a missed payment. The message is asking me to pay over a link, which is ringing some alarm bells. 
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3 REPLIES 3

Akua_A
Forum Team
Forum Team

3 weeks ago

Hi @ME16 

Thank you for flagging this text to us. We can understand your concern and want to best help. The given link and number are not ones we recognise. Just to confirm, did you move your VM mobile service to O2 as seen here Do you still have a loan agreement with us? We want to do our best to look into this for you.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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ME16
Joining in
In response to Akua_A

3 weeks ago

I took out a loan on 29 Nov 2021 for 36 months. My Sim moved to o2 on 20 June 23 but I have subsequently cancelled this plan and moved to a new supplier. 

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Akua_A
Forum Team
Forum Team
In response to ME16

3 weeks ago

Thank you for letting us know. In this case, please call our dedicated team on 0345 602 4420 who can best confirm any billing or outstanding payment. We would not advise using the details sent via the text. You may find the following link useful

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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