I want to pay off my handset loan

[Jimlucki]

I am having issues paying off my handset loan i took out with Virgin. O2 are saying that they can't help, Then Virgin are just directing me back to O2 I’m just going round in circles and all I want to do is pay off my old device before I get my new one 

[Beth_G]

Hi Jimlucki

Thank you for your post, welcome to the Community Forums.

I'm sorry to hear you're struggling to find out how to make a payment towards your handset.

Do you have access to view your handset loan online? You should have an email from us with a link to the portal with your security key and credit loan number.

Otherwise, you can call us on our dedicated number 0345 602 442 to make a payment that way 😊

[Jimlucki]

The number doesn’t work and I don’t have access to the details for my portal if these could be sent to me again then that would be great or if theres any other options please advise

[Beth_G]

Hi Jimlucki,

The number should work, I did test it before providing it however I don't believe they are open over the weekends. My apologies.

I'll be able to get your details resent out to you. I've dropped you a PM. 

[sue51]

That number isn't working - I wanted to pay off my handset - so obviously when I saw this thread I rang the number - 
There is an automated voice saying something along the lines of "hello, this is Virgin Media, we tried to call you earlier but couldn't get through - don't worry about it - we'll try again (not exact wording) - and hangs up