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daz1121's avatar
daz1121
Joining in
11 months ago

Handset loan end date

I can’t find any details on my handset loan agreement, I would like to know how long I have until I have paid it off 

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    11 months ago

    Hi daz1121,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear you're having some trouble regarding a handset loan agreement. To clarify, you can both access and view the agreement online but it doesn't detail how much is remaining on the loan balance?

    Along with this, can you confirm if you moved over to O2 as part of our mobile migration, or did you move to a different provider since taking out the loan agreement with us?

    Thanks,
     

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        11 months ago

        Hi daz1121,

        Thanks for confirming. In that case, you would need to contact O2 directly about this. You can reach them by calling 0344 809 0202 (or 202 from an O2 mobile).

        Let us know how you get on.

        Thanks,