Help with security key for loan agreement

[BBALL21]

Really need some help getting my security key for my phone loan agreement. I’ve been trying to call but it keeps taking me in the same loop asking for a home phone number which I don’t have. Really want to get it paid off but my goodness it’s a nightmare trying to get hold of anyone!

Anyone else had this problem and know how to get the security key?

[Molly_T]

Hi BBALL21 👋 Welcome back to the community forum! Thanks for posting. 

Sorry to hear you are needing some support getting the information you need to access your loan portal 👉 https://virginmedia.icehosted.com/VirginMedia/WebPortal/SelfService 

We would need to send you a PM to confirm a few details, and then we can get the information re-sent to the email it's linked with. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞