Help with Credit Agreement Security Key

[silentg1971]

I am trying my best to find the security key for my mobile contract which was taken out with Virgin Mobile in November 2022. I have the credit agreement number for the life of me, I cannot find the security Key.

Any help with this please? A reminder email would be cracking.

Thanks in advance

[Tom_W1]

Hi @silentg1971 thanks for your post although we're sorry to hear of the concerns you've raised.

This should be available in emails from us, can you please try to find it using the following instructions:

These will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. 

Please let us know if you can't find this.

Many thanks