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Handset Loan

PaulHodgson350
Joining in

Hi, I want to pay off my existing mobile phone loan balance.   I don't know my account login details or who to contact about it since being transferred to O2.

Thanks

1 REPLY 1

Carley_S
Forum Team
Forum Team

Hi @PaulHodgson350 

Welcome to the community forums 

Your log in details and password will have come from the email address YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. Check your email inboxes, including spam/junk folder so see if it's still there for you. 

If you find the info then you can log in here This portal is read only, so if you wanted to make any amendments or payments, you'll need to contact the team on 0345 602 4420 and they'll be able to assist you further. 

 

Here to help 🙂
Virgin Media Forums Agent
Carley