Early Loan Agreement

[joesmelliott]

PLEASE HELP AS I AM BEING PASSED BACK AND FORTH BETWEEN VIRGIN AND O2 AND NO ONE CAN SEEM TO HELP ME WITH REGARDS TO MY HANDSET

Hi, i believe i have a loan agreement in place but unable to find me password/key via email. I was migrated over to o2 but am still paying virgin mobile for the handset. How do I find details of my loan agreement? I've checked through my current email and can find no record of any emails from vrigin mobile.

[Alex_RM]

Hi joesmelliott,

Thanks for posting and welcome to our community 😊

So I can help I've popped you over a private message to get a few more details from you. 

Alex_Rm

[mcrudge]

How about you suggest it gets fixed for everyone so we can self help...

[Ayisha_B]

Hi @mcrudge 

When the handset loan was taken, you will have received two emails, one with a link to the portal to view the agreement throughout its duration and one with a password to access the link.

I can see you have posted on another thread and my colleague has invited you to PM to assist further. 

Thanks

[mcrudge]

He helped me with one device, but not the other two, then i got shouted at for sending a further message. If the links on the emails actually worked, it may be ok, but since the switch to O2 everyhting is broken.