Credit Agreement & Upgrading

[Craig080291]

Hello.

Need some support massively as trying to get a hold of virgin mobile or anyone is proving impossible.

I have received my latest credit agreement statement from virgin media for my handset.

I want to know if at some point you are entitled to upgrade free?

I no longer have the airtime package with virgin/O2 as they were shocking on service.

Can anyone help or provide some information.

Many thanks

[Daniel_Et]

Hi @Craig080291, thank you for your post.

We're sorry to hear about the poor experience you've had 😔

Unfortunately, we (Virgin Mobile) don't offer handsets anymore.

Once the credit agreement ends with us, you'll need to take out a new handset elsewhere. That could be through O2 or another provider, or you could buy one outright from the manufacturer.

If you have any further queries regarding this, please pop back to us at your earliest convenience.

Regards,
Daniel