Credit Agreement Information

[Mr_W24]

Can't seem to get an answer from any of the customer service personnel, but it looks like people are getting positive support here. Can someone DM me some support for gaining the credit agreement number and security number so I can finally gain access to the agreement.

[Molly_T]

Hi Mr_W24 👋 welcome to the community forum!

Thank you for posting to let us know about the issues accessing your credit agreement information. This should have been sent to you via Email &/Or text message when taking out the contract. Don't worry! We can get this re-sent to you. 

We will just need to confirm a few account details via private message to do so. 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[Molly_T]

Hi All, 

Just returning to this public thread with an update. Thanks t Mr_W24 for PMing with me. 

I was able to offer support in sending out the credit agreement information as requested, following the confirmation of some information. You can access the loan agreement portal here 👉  https://virginmedia.icehosted.com/VirginMedia/WebPortal/SelfService

Sadly we aren't able to offer support with credit loan repayments via community. For support with this, you need to contact O2 directly, who will then re-direct you to a freestyle team to pay off any outstanding amount. You can contact O2 via 👉 https://www.o2.co.uk/contactus and also 📲8002 from an O2 mobile or over 📞 0800 977 7337 from a landline.

I hope the team are able to help get this resolved for you ASAP! Thank you for your patience in the meantime. Wishing you all the best! 🌞