Contract phone

[Susie7]

Hi I have already been in contact about my mobile phone,the screen is cracked and it is still under contract, is it possible to see about getting the screen replaced please.

[Kath_F]

Hi Susie7, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that the screen needs replacing. In order to get this replaced, you would need to go through your insurance. I'm afraid a cracked screen isn't covered on your warranty. 

If you don't have insurance for the device, then you'd need to look at getting it repaired through a manufacturer approved repair centre as otherwise you will void the warranty for any further possible faults. You can find information on that here. (Please note that this is an external link and Virgin Media are not responsible for any content on the page.)

Many thanks,