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Cannot find credit agreement number etc

ffayex
Joining in

My sim has transferred to o2 and I would like to upgrade my device. I am trying to find out the outstanding balance for the handset loan taken out with virgin mobile before I can proceed, however I cannot find the credit agreement number or security key anywhere and no longer have the emails containing this information. What do I do?

1 REPLY 1

Matthew_ML
Forum Team
Forum Team

Hey ffayex, thank you for reaching out and I am sorry to hear this.

Let me send you a DM and we can look into this.

Matt - Forum Team


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