Virgin Media: TiVo® service
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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TiVo box overheating

Hello all, I've recently replaced an old Bush TV with a new TCL TV. Everything was fine until a notification appeared in the TV that the device was overheating. Upon inspection the TiVo box was extremely hot to touch so I turned it off until it had c...

Menus work but no picture or sound

We suddenly have a black screen and no sound on live TV and all recordings. All the menus still work and can navigate around, but no pictures/sound. We can even get subtitles!any suggestions (have tried all the obvious)

borf by Joining in
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Replacement power supply for Tivo box

Hi, how do I go about requesting a new power supply for my VM tv box.  The Tivo box works with the power supply on my Tivo box in other room so it is the power supply not the box that has failed.The TV box is a 500gb Cisco - model CT 8620thanks,Mike

lemon63 by Joining in
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Resolved! Picture very dark

We have had a TiVo box for years but this morning the picture is very dark - both on live tv and recordings. I can’t find anywhere on Help/Settings that will let me increase the brightness. Any suggestions?

mfdawson by Joining in
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Some HD channels have greyed out

Several of the HD channels which until at least a few days ago were visible, have suddenly greyed out in the channel list. If I try to select them it tells me the channel isn't subscribed. It's all the regular package channels like sky showcase HD, S...

ali-bee by Tuning in
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TiVo Box

Hi,I have had the same TiVo box from when our Virgin Media was installed (2014) and I was wondering if it was possible to purchase a new upgraded TiVo box as I think this one is finally on it's way out; Screen has started to pixelate and sometimes th...

jg014 by Tuning in
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Resolved! BT Sport Extra - Dedicated Channels

Hi,I understand these channels can be accessed via Red Button but why not have them as dedicated channels like other TV providers? They are not accessible via TV Go as it lacks the Red Button feature therefore barring me from watching the matches I w...

diogo-m by Tuning in
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