Green screen of death
Woke up this morning to this "DVR has encountered a serious problem" message. Does anyone know a way of fixing it? everything on line suggests the box is on its way out.
Forum Discussion
4 Replies
Looks like the only thing I can do is get a replacement. 3-5 days. That is terrible service when amazon can do next day delivery
The, "the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”. message is commonly known as the green screen of death. It means that your hard drive has failed. It's not very often that the box is able to recover from this, and if by some miracle it does, then it's only a matter of time before it fails completely.
The tivo's have now been discontinued so your tivo box should be replaced with the newer V6 box. You do need a VM broadband connection via one of VM's hubs to run the V6 box (the older tivo box has a built in modem and so doesn't need the separate broadband connection) If yhou don't have this then VM will need to send out a tech for the installation.
Please note you will lose all of your recordings and series links.
- Steven_L
Forum Team
Hello salamanderwolf,
Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV box. I can however see that you've been in touch with the team to have this investigated and have an appointment booked in to resolve this. Please can you let us know how the visit goes?
Kind Regards,
Steven_L
If you will be getting a V6 then VM might be sending out a tech to do installation, otherwise it's a Yodel delivery for self-installation (assuming you have VM's broadband).
