Virgin Media: TiVo® service
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Re: TV Picture Pixelated Tivo box 2023

Hi Ashleigh, I have an identical issue. It's a Tivo 1 TB box. To be clear, almost all live TV channels work fine but a small number have "poor reception". In particular BBC3, BBC4, Sky Sports news and a few others. This is NOT a hardware problem. It ...

Tivo - No picture or sound

As above, the menus all display and work okay but every channel selected has no picture or sound, the program information box comes up okay when I change channels but nothing else

oz11 by Tuning in
  • 6 replies
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TV Box Issue but No Error Message

When I fast Forward a recorded programme my TV's sound goes off for around 15 seconds then the TV switches off for around 15 seconds then comes back on. This happened only occasionally initially now it happens all the time and is a nuisance particula...

No Call back

Still awaiting your call back within 24/48 hours….72 hours and counting later!!!    [MOD EDIT: Subject title changed for clarity]

Anonymous by Not applicable
  • 5 replies
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Resolved! Set Top box reboots after trying BBC Iplayer

Watching BBC IPlayer recently causes it to freeze with a black screen and then the box re-boots, it has also happened a couple of times when using the menu options.  The box has re-booted a few times of the last few days.  Not sure if its related but...

Stibbs39 by Joining in
  • 4 replies
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Logitech z906 rear speaker issue

Parent in laws just got a new TV and some channels aren't producing a 5.1 surround sound anymore. Optical cable is fitted in the TV so it would work using virgin or any streaming apps and it worked fine on the old TV. Main issue is that they liked th...

Resolved! Contact Virgin by Phone??

Hello all - missing a few channels from my Tivo box, have been through troubleshooting steps. Does anyone know of a way to actually speak to a human at Virgin?

gary247 by Joining in
  • 9 replies
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