I have a Tivo box and it's companion remote control - had them from about 2013 when I moved here. The box works fine but some of the buttons on the remote control have stopped working - how do I go about getting a new remote ?
And if I do somehow manage to get a new one will it need to be programmed to my Tivo box ?
Forum TeamHey soosie, thank you for reaching out and we are sorry to hear your remote isn't working.
Is this all the button or just some that arent working?
A new remote can be paired to the box very easy however we cannot guarantee the remote will control your TV set though. Would you like us to order you one for you?
If so let us know and we will send you a DM. :)
Hi Matthew
Thanks for your reply and sorry for the delay in replying - for some odd reason your reply ended up in my spam box !
Most of the buttons are working OK - but the 'TV'; 'Info' ones aren't working, plus the 'Guide' button doesn't always respond and needs pressing a few times to view the guide. Additionally I've noticed that it needs to be pointed at the Tivo box at a certain angle for the box to respond. I have found ways around these problems but I'm concerned that eventually it will stop working altogether and before you ask I have changed the batteries :)
A new remote can be paired to the box very easy however we cannot guarantee the remote will control your TV set though
I've never been able to successfully pair the Tivo remote to my Samsung TV so have always used the Samsung one to control the TV and the Tivo one to control the box so that shouldn't be a problem.
Would you like us to order you one for you?
Yes please !
Forum TeamI will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
