Virgin Media: TiVo® service
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Forum Posts

Poor service- don’t care!

After many years of paying far too much I’m totally fed up with this company and would advise people to not use remote has stopped working. Despite them saying on their site that they will replace a faulty remote free of charge, it’s lies. Th...



Hi, the TV has not worked since the 19/10/23. I know there is a fault and they sat there technician is working to rectify it as soon as is possible. Now its 29/10/23 ! I hope we will get some sort of compensation ?

Chris117 by Joining in
  • 9 replies
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Resolved! dvr Green screen

 I had the dvr green page of death problem Saturday, and have booked an engineer for Monday. Subsequently the problem seems to have resolved itself. But according to your online forum my driver is likely to fail soon. Should I keep my engineer appoin...

ken18 by Joining in
  • 2 replies
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Resolved! TiVo with Netflix

Hi All, I used to have netflix via the family share scheme via either my smart tv or my TiVo box, the best choice was the smart tv access as using it on the TiVo box it seemed very slow, is this normal as I wouldn’t want to sign up via Virgin if this...

Ashburnian by On our wavelength
  • 5 replies
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How to get a complaint handled

Good morning,As my complaint has gone unanswered in the DM conversation I had with a VM staff member for over 2 weeks now, I am making this point public and asking any other customers to also join this thread with unanswered complaints.All my DM conv...

Chalky1313 by On our wavelength
  • 13 replies
  • 0 kudos

Tivo remote control broken

Struggling as can't order a new remote online, as it loops round, despite trying to use Chrome, Firefox etc. Please Please Please can someone from Virgin Media pick up message and order me a new remote !! 

WW3 by Joining in
  • 2 replies
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Intermittent Service

For the past day or so I have had an intermittent service on the TV, pic is slow, blurry and is always trying to reload the picture, cannot find out what the issue is, anyone help please?