Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
I have a very old TV box. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only...
Would someone contact my Mother, as she is experiencing problems with her cable box, is 93, the cable box is not co-operating so needs an engineer visit arranging. Mrs G Reeks, [MOD EDIT: Personal info removed] Regards Tim
Hello everyone!as of today I have no channels between 205 and 280.the virtual assistant gets me nowhere. Can anybody suggest what I should do next?Very grateful for any help - Porky.
Hi Aman0760 and Dave,I too am getting pixelation on Live TV, and also when we play back recordings, ie the pixelation has been recorded. I have looked in the Tivo diagnostic section, and whilst some signal strengths are at 96% others are down to 90%,...
Hello, My remote has stopped working. I've tried new batteries. Can you send me a new one please.
HiWhilst on holiday I got an email saying my box is out of date and I need to order a new one. I won't be able to view a couple of channels after a certain date using this box. Unfortunately, I seem to have deleted that email.How can I request delive...
Hi - recordings from my Virgin box are pixelated. Watching Netflix or using console is fine - so it’s not the tv. Watching ‘live’/non-recorded tv through virgin is also fine - but watching back anything off record is pixelated. Is this a fault wi...
My TV picture keeps flickering a white band every few seconds. I’ve reset the box changed the hdmi cable. Still doing it. I need an engineer to take a look.
Have been watching a bit of Glastonbury using the red button for the first time in ages. But it's desperately slow to launch, and constantly buffers. To be honest I assumed this was just how it is (the iPlayer and other apps on the stick are also jus...
Hi guys, can someone from VM contact me about relocating our wall socket in our lounge please?
