Where is my Tivo replacement remote control??

[nigelss]

The zero and ok buttons stopped working on my Tivo remote control. I ordered a replacement on 24th December. On the 4th January you sent me an email:

"Great news - your order QS[removed] has been handed over to Royal Mail, and is winging its way to you now."

So where is it? How do I find out what has happened to it? Life ain't easy without working zero and ok buttons and I think I have been waiting long enough.

Thanks.

[newapollo]

Hi nigelss 

A member of the forum team may pick this up for you in a day or two, however in the meantime you can download and use the TV Control app as a temporary remote until you receive your replacement remote.

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app 

[nigelss]

Assuming the TV Control App would run on a laptop (because my mobile phone does not do apps) it will not help because "*TiVo box must be connected to your Hub with an Ethernet cable for the app to work." The Tivo box is downstairs and the hub is upstairs so there is no way of connecting them. Thanks anyway for the suggestion.

[nigelss]

Hold the bus! The replacement remote control arrived yesterday (16th January'24) so that's twelve days after it was allegedly given to Royal Mail for delivery. I note that the worse-for-wear battered and torn padded envelope has 'whistl' on the delivery label. I do wonder if 'whistl' are behind the delay given that when my local hospital (all of four miles away) sends me post via 'whistl' it has been taking as long as four weeks to arrive! I can provide the order number is VM feel inclined to investigate. I take it that the defective remote goes into electronic recycling and that VM do not want it back. Please confirm! Many thanks.

[Alex_RM]

Glad to hear the new remote has arrived nigelss,

We confirm you can get rid of the old one.

Alex_Rm