Tivo box won't start up

[andyads74]

Hi

I just tried to start up my Tivo and it won't start up - it is stuck on this combination of lights which it keeps looping on.

Any ideas please? The TV won't recognise the HDMI signal either.

 

[japitts]

Out of interest, why was the box powered down and thus needing powering-up?

TiVo's are being actively retired, so you should report your "box won't boot up" fault to VM, who should arrange a tech visit with a view to replacing it with a V6. These run the same familiar TiVo-software but on a much newer box that's far quicker with more recording tuners and streaming apps.

[andyads74]

Hi - I moved the box from one bedroom to another as I have cabling in both rooms. Just for additional info, the remote has no impact on the box

[Adduxi]

Does the box boot up if you put it back in the original location?  I'm wondering if the cable in the new location is actually linked up.

[andyads74]

No it’s not working in either location. It has previously been fine in both

[andyads74]

Is there a specfic 'box won't boot up' link - I can't see one either on VM website or app. I don't the time to call CS at the moment.

[Cardiffman282]

Check for local faults on 0800 561 0061 (automatic). 

[andyads74]

It's definately the box that is faulty - we have a V6 as our main box and that is working fine...

[japitts]

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@andyads74 wrote:

Is there a specfic 'box won't boot up' link - I don't the time to call CS at the moment.

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The primary fault reporting channel is by phone, although quite often you can run a "test my equipment" self-check when you're logged into your "my VM" online account.

Otherwise, VM staff do respond on these boards if you a) Don't mind waiting a couple of days, and b) Leave this forum topic dormant - they work from oldest-first.

[Adduxi]

Just be aware, if the Tivo is faulty, VM may "encourage" you to move to the 360 platform.  You can get a replacement V6 as a swap for the Tivo however.  If you go to the 360 platform, there is no turning back.  So be very aware of the differences between the two solutions, it's a very "Marmite" thing .....