Forum Discussion

andyads74's avatar
andyads74
On our wavelength
2 months ago

Tivo box won't start up

Hi I just tried to start up my Tivo and it won't start up - it is stuck on this combination of lights which it keeps looping on. Any ideas please? The TV won't recognise the HDMI signal either.   ...
japitts's avatar
japitts
Very Insightful Person
2 months ago

Out of interest, why was the box powered down and thus needing powering-up?

TiVo's are being actively retired, so you should report your "box won't boot up" fault to VM, who should arrange a tech visit with a view to replacing it with a V6. These run the same familiar TiVo-software but on a much newer box that's far quicker with more recording tuners and streaming apps.

  • andyads74's avatar
    andyads74
    On our wavelength
    2 months ago

    Hi - I moved the box from one bedroom to another as I have cabling in both rooms. Just for additional info, the remote has no impact on the box

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 months ago

      Does the box boot up if you put it back in the original location?  I'm wondering if the cable in the new location is actually linked up.

      • andyads74's avatar
        andyads74
        On our wavelength
        2 months ago

        No it’s not working in either location. It has previously been fine in both

  • andyads74's avatar
    andyads74
    On our wavelength
    2 months ago

    Is there a specfic 'box won't boot up' link - I can't see one either on VM website or app. I don't the time to call CS at the moment.

    • Cardiffman282's avatar
      Cardiffman282
      Trouble shooter
      2 months ago

      Check for local faults on 0800 561 0061 (automatic). 

      • andyads74's avatar
        andyads74
        On our wavelength
        2 months ago

        It's definately the box that is faulty - we have a V6 as our main box and that is working fine...

    • japitts's avatar
      japitts
      Very Insightful Person
      2 months ago
      andyads74 wrote:

      Is there a specfic 'box won't boot up' link - I don't the time to call CS at the moment.

      The primary fault reporting channel is by phone, although quite often you can run a "test my equipment" self-check when you're logged into your "my VM" online account.

      Otherwise, VM staff do respond on these boards if you a) Don't mind waiting a couple of days, and b) Leave this forum topic dormant - they work from oldest-first.