TiVo box upgrade email

[Rich4rd78]

Hi. 

I’ve had an email saying I need to upgrade my TiVo box to keep my sky Sports and TNT subscription? I’ve followed the link on the email and ended up on a bit a rabbit hole on the VM website. I don’t really want to call customer services if possible. Can I complete this order via the VM team on here - or does anyone know how to do it online?  Any help would be greatly appreciated. 

[japitts]

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@Rich4rd78 wrote:

I’ve had an email saying I need to upgrade my TiVo box to keep my sky Sports and TNT subscription?

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Which email have you received? There's two doing the rounds at the moment, both of which are encouraging very different things.

1: Low users of TNT Sports on the Maxit bundle are being asked to opt-in to retain the channels and avoid losing them.

2: TiVo & V6 users with an active Sky Sports subscription are being encouraged to migrate away from TiVo/V6 onto the TV360 platform in order to access the Sky Sports+ HD multiscreen service sooner than will be possible on V6.

There are aspects of "2" you should be a lot clearer on before jumping straight in, but from your description, either of the scenarios could apply.