Replacement Tivo Remote charge.

[CDH1994]

Hi, 

my Tivo remote has developed a fault where the lower keys no longer work. So the "clear", "0" and the "prev channel" buttons have all stopped working. This makes using the Tivo difficult to get to channels or clear programs.

I went online to order a new one remote and at the end the process told me there would be a £9.99 charge. This was explained as I have had another remote changed in the last 12 months. As I have 3 boxes in the house and all remotes can only be used with their respective box I cannot use another remote.

I thought as we paid a monthly charge there were no costs for repairing faults. It seems the VM do not class remotes in this, can someone contact from VM to advise how I can get my remote changed without the charge.

many thanks

[newapollo · Accepted solution]

Hi @CDH1994 

Whilst waiting for a member of the forum team to pick this up for you (it may be a day or two)  you could download and use the TV Control app as a temporary replacment for your remote.

There are links to download the app on the following page /tips-and-tricks/telly-hacks-2020 

And instructions on how to use the app < here > 

You can use your current tivo remotes with the other boxes, however you would need to reset and then pair them with each respective box  /how-to/guides/tv/controlling-the-tv/tivo/advice 

[Matthew_ML]

Hey CDH1994, thank you for reaching out and I am sorry to hear you are having some issues with your TV remote.

Let me send you a DM and we can look at getting one ordered for you. 

[Matthew_ML]

Glad we've managed to get this sorted out for you 🙂