Remote control certain buttons not working

[Cubajulie]

Hi my remote doesn’t work in that certain buttons work but some don’t. The numbers 67890 don’t work and the channel and volume doesn’t work 

the batteries are fine and I’ve tried all factory resets so how do I get hold of a new remote - I e had it around 10 years 

[newapollo]

Hi @Cubajulie 

You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link  Order new remote 

If the links aren't working either clear your cache and cookies or try a different browser

You can also try the TV Faults option when dialling 150 from a VM phone or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues.  

A member of the forum team may pick this up for you in a day or two.

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

[Ashleigh_C]

Hi there @Cubajulie 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you to newapollo for their help here! 

Have you been able to order the new remote via the link they have provided?