daveeb wrote:
I have exactly the same problem
That may be so, but it's better to start your own thread rather than add onto someone else's. That's now been done for you, including your post being in the TiVo section rather than TV360.
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. Faulty TiVo's are now replaced with V6 as a matter of course.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
r own new post. It's been done for you now, including yours being moved to the TiVo section rather than TV360.