channels 105 (Channel 5) and 428 (Film Four) pixellating
This problem has been going on for weeks without being resolved. These two channels are unwatchable on my V6 box because of continuous pixellation - or no picture at all. It may be the same on some other channels, but without checking every single one I can't be sure.
I tried reporting it by phoning Virgin but the person I spoke to was useless and simply kept tellling me to check all my connections and reboot the box (despite me repeatedly telling him I'd done all that several times!). He also kept saying it must be a wi-fi problem, despite me telling him I only had wired connections.
Since Virgin are incapable of offering any sensible help, can anyone else?
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
Digital TV platforms (including VM) carry channels in small clusters, known as multiplexes. A signal fault affecting one multiplex will affect all channels carried on that frequency, but other muxes will be unaffected. The allocation of channels across multiplexes does not follow EPG positions, and is (to the end user) random.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
