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My virgin box crashes every time I watch iPlayer

Richard691
Joining in

Every time I try to watch BBC iPlayer my TV box freezes and then reboots.  Any suggestions please ? 🥺 

2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

Assuming you definitely have a TiVo & not a V6 - check at https://www.virginmedia.com/care/tv-fault/which-tv-box - this sounds like a faulty box to me. No TV box should be frequently restarting of its own accord, but TiVo's are now ~13 years old.

Call in and follow the TV faults route, or wait here a few days for staff to respond, you should get a tech visit. Providing you have VM home broadband, TiVo's are replaced with V6 as a matter of course. Exact same reliable TiVo-software, but much more capable modern hardware with 6 recording tuners and numerous other improvements.

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Robert_P
Forum Team
Forum Team

Hello Richard691

 

Sorry to hear of the issues with the set top box, we appreciate you raising this via the forums.

 

From checking we can't see any issues with the equipment from our side, it's been a few days since your post, has it improved over this time or is this still an issue?

 

Let us know and we can help further 😊

 

Rob