on 25-04-2024 19:56
I have a tivo and the sound on Really channel is dodgy, we have retuned but no joy. Any ideas.
on 19-04-2024 10:47
I am not sure which TV box I have but for the second day in a row while watching channel 128 (Really) the sound is intermittent. I have rebooted the box but it is still the same. I used the Virgin Media app to run a check but it didnt find anything wrong. the help guide said to chat on line or call. the chat button didnt work and my Virgin O2 mobile wouldnt connect to 150.
so how do we contact to customer services? do they still exist?
the Really channel sound was perfect when I tried it on Freeview so I know that it is not my TV.
on 19-04-2024 11:08
For Virgin Media TV, Broadband or Home Phone queries, dial 150 from your Virgin Landline or call 0345 454 1111 from your mobile (it's included in your free minutes, but chargeable after 60 minutes so redial if the call is going over the hour mark).
on 22-04-2024 06:40
Based on the information you provided, it seems you are facing an issue with the sound intermittently cutting out while watching channel 128 (Really) on your TV box provided by Virgin Media.
Here are a few suggestions on how you can contact Virgin Media customer service:
It's recommended to have your account details and any relevant information (like your TV box model, issue details, etc.) ready when contacting customer service to help them assist you better.
If the online chat button on the website isn't working, using one of the other contact methods should allow you to get in touch with Virgin Media's customer service team to resolve the intermittent sound issue you're experiencing with the Really channel.
on 22-04-2024 11:08
Hi @petersladdie,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm sorry to hear you're having some trouble with the audio from your TV service. I've checked over things on our systems but I'm not detecting any known faults currently that would explain this. Are things any better today?
If the issue is still present, have you noticed it on any other channels that you're aware of or only that one? Have you also ensured all of the connections to and from both the TV and the box are tight and secure?
Thanks,
on 23-04-2024 15:24
The sound keeps cutting out especially on HGTV channel but it does it on terrestrial channels too. HGTV seems to be the worst though as it can be every minute or more. Doesn't matter whether I'm on live, delay or recorded. Rebooting box doesn't help. It's really annoying. Any ideas.
on 23-04-2024 17:16
You've mentioned HGTV, but which specific terrestrial channels are also affected?
How is your V6 connected to your TV/AV kit - is it optical/HDMI?
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on 23-04-2024 20:18
Hi Sharsie27,
Just checked on my 360 box and HGTV sound is cutting out intermittently, checked on the TV's freeview and it's OK, so it looks like a Virgin problem. Nothing showing on the service status so if you are anywhere near south Manchester it might be a local issue that's not been reported or if you live in a different region then it's a general problem Virgin have.
If you post which other channels you are having problems with that might help.
on 25-04-2024 19:11
I'm in Scotland so definitely not a local problem. I noticed it today on channel 4 too but its not as frequent as it is on HGTV. Channel 4 also pixilated at same time. But HGTV its just the sound but it is couple of times a minute making it almost impossible to watch, it's so annoying.
on 25-04-2024 19:13
TV connected by fairly new HDMI cable. I noticed it today on channel 4 but it was only the once and during adverts. The actual programme was fine.