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Extention wire.

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Mazza4212
Joining in

on ‎12-01-2024 19:52

Hi all,

I need to move my tivo box and hub but the length of the wire isn't long enough. I've looked online at ordering an extention wire but I have no idea what I need to get. Or of its possible to order one from Virgin?

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newapollo
Very Insightful Person
Very Insightful Person

on ‎12-01-2024 19:57

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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newapollo
Very Insightful Person
Very Insightful Person

on ‎12-01-2024 19:57

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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Mazza4212
Joining in
In response to newapollo

on ‎12-01-2024 20:11

Thanks I'll call tomorrow,  

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Alby41
Up to speed

on ‎05-02-2024 21:56

Have a look at.. on this forum ...

https://community.virginmedia.com/t5/QuickStart-set-up-and/Moving-my-box-or-cables/m-p/5433996#M2392...

as can be seen if an engineer calls with cable ..a visit will cost ...25 pounds ...now I suppose you must not get your own cable and attach a new piece of cabling as it could effect the signal ...but I know of people who do and buy cable

say from a retail outlet .. EB_Y ... but do not do that it could effect your set up ... good luck 😃

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