Forum Discussion

Mazza4212's avatar
Mazza4212
Joining in
2 years ago
Solved

Extention wire.

Hi all, I need to move my tivo box and hub but the length of the wire isn't long enough. I've looked online at ordering an extention wire but I have no idea what I need to get. Or of its possible to...
  • newapollo's avatar
    newapollo
    2 years ago

    You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

newapollo's avatar
newapollo
Very Insightful Person
2 years ago

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Mazza4212's avatar
    Mazza4212
    Joining in
    2 years ago

    Thanks I'll call tomorrow,