Controller pairing

[Steven95]

Hey, I can’t get my TiVo remote to pair. It says to hold down clear and tv. But it’s flashing red not green. Can someone advise please 

[newapollo]

Hi @Steven95 

You are following the reset process, hence the light turns green - after that you should follow the pairing process

Both methods are described on the following page (details elow)

 https://www.virginmedia.com/help/tv/using-your-remote 

RESET

How to reset the Virgin TV remote

To reset the remote simply follow the below steps. If you need help on how to reset your TV after this then take a look at our How to reset TV article.

Step 1 Hold the TV and Clear buttons together until the light at the top of the remote flashes green twice

Step 2 Press the thumbs down button 3 times

Step 3 Press OK, the light at the top of the remote will flash green, after 10 seconds the remote will revert to infra red mode

PAIR 

How to pair the Virgin TV remote to the box How to pair TV V6 & Virgin TiVo box remote to the box

Hold the minus button on the front of your V6 box down for 10 seconds.

The white power light on the box will go off as you’re holding the button, once the power light comes back on the box is ready for paring.

Now hold the Info button on the remote down for 7 seconds. The light on the remote should flash green twice

Confirm the paring by holding the plus button on the front of the V6 box down until the remote starts beeping. The remote and V6 box should now be paired.

Note: The V6 can also be paired with the remote by accessing the following options and following the on screen instructions:

1. Select Home on the remote
2. Select Help & Settings
3. Select Settings
4. Select Devices
5. Select Remote Control Pairing

[Zach_R]

Hi @Steven95,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're having some problems pairing your TiVo remote. Have the steps offered by @newapollo helped at all?

Thanks,

[Mech45]

Hi I am having the same problem

Trying to pair my remote to my V6 box but done everything instead of a green flashing light I just get a red flash 

My box was replaced a few months ago as it had developed a fault the engineer installed a new box but never reset the remote 

Now I need to activate RF mode it's saying no remote paired 

I have tried everything to pair it and now I'm stuck any help appreciated 

[Daniel_Et]

Hi @Mech45 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

I can see you've spoken to the team since you posted. Has a resolution been provided in relation to the matter?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Mech45]

Hi yes I went through your help pages and they have decided to send me a replacement remote control. Just waiting on its arrival to try 

Let's hope it resolved the issue