Forum Discussion

Steven95's avatar
Steven95
Joining in
2 years ago

Controller pairing

Hey, I can’t get my TiVo remote to pair. It says to hold down clear and tv. But it’s flashing red not green. Can someone advise please 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi Steven95 

    You are following the reset process, hence the light turns green - after that you should follow the pairing process

    Both methods are described on the following page (details elow)

     https://www.virginmedia.com/help/tv/using-your-remote 

    RESET

    How to reset the Virgin TV remote

    To reset the remote simply follow the below steps. If you need help on how to reset your TV after this then take a look at our How to reset TV article.

    Step 1 Hold the TV and Clear buttons together until the light at the top of the remote flashes green twice

    Step 2 Press the thumbs down button 3 times

    Step 3 Press OK, the light at the top of the remote will flash green, after 10 seconds the remote will revert to infra red mode

     

    PAIR 

    How to pair the Virgin TV remote to the box How to pair TV V6 & Virgin TiVo box remote to the box

    Hold the minus button on the front of your V6 box down for 10 seconds.

    The white power light on the box will go off as you’re holding the button, once the power light comes back on the box is ready for paring.

    Now hold the Info button on the remote down for 7 seconds. The light on the remote should flash green twice

    Confirm the paring by holding the plus button on the front of the V6 box down until the remote starts beeping. The remote and V6 box should now be paired.

    Note: The V6 can also be paired with the remote by accessing the following options and following the on screen instructions:

    1. Select Home on the remote
    2. Select Help & Settings
    3. Select Settings
    4. Select Devices
    5. Select Remote Control Pairing
    • Mech45's avatar
      Mech45
      Tuning in
      12 months ago

      Hi I am having the same problem

      Trying to pair my remote to my V6 box but done everything instead of a green flashing light I just get a red flash 

      My box was replaced a few months ago as it had developed a fault the engineer installed a new box but never reset the remote 

      Now I need to activate RF mode it's saying no remote paired 

      I have tried everything to pair it and now I'm stuck any help appreciated 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        12 months ago

        Hi Mech45 👋 Thank you for your post and welcome to the Virgin Media Community 😀

         

        We're sorry to hear about the problem you're having 😔

        I can see you've spoken to the team since you posted. Has a resolution been provided in relation to the matter?

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel

  • Zach_R's avatar
    Zach_R
    Forum Team
    2 years ago

    Hi Steven95,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm very sorry to hear that you're having some problems pairing your TiVo remote. Have the steps offered by newapollo helped at all?

    Thanks,