virgins TV Go - Maximum Devices Reached

[Vincek]

Maximum Devices Reached - 1 device says this everyday then locks out for a month!

[Carley_S]

Hi @juliebroom3 

Welcome to the community forums 

Sorry to hear this is also happening to you. I can see that one of our agents from the forum team is already support you on this issue. If you have any question regarding this, please respond in your open private message and the agent will assist you from there. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[IWantMyMTV]

every single time on the same device this month, it's like something has changed with the software.

Could someone help here please? 

[Zach_R]

Hi @IWantMyMTV,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear you're having some trouble with your Virgin TV Go service. Would you mind expanding on what's happening exactly, along with how you're going about accessing it?

Thanks,
 

[IWantMyMTV]

as I said, every single time I login, it asks for a new device name, then hey presto, we're up to five and I can't login the next time on the same device.

Last happened a couple of years ago and someone helpful in here managed to reset it for me.

[Kain_W]

Thanks for getting back to us IWantMyMTV,

Many apologies for any issues faced, regarding your devices do you only have one registered?

Are any other devices also facing the same problem?

Regards,